FAQ

• When using BBQ (advance reservation required)
  An additional fee of 3,300 yen (included) will be charged.
  *Notes and details
  *You need to make reservation in advance.
  ◆Things we would like guests to prepare
  *Disposal paper cup & dish, Food&Beverages & Seasonings
  (Glasses and dishes are prepared, but they are earthenware, so please avoid using them)
  ◆Things we will prepare
  One WEBER grill※tongs for charcoal and food, charcoals※approx 2kg, a fire starter, gloves
  *Ingredients including meat and vegetables are not prepared at our facility
  *We may have to ask you to cancel it depends on weather conditions
• Is Day-Use available?
  We do not have any plans for a day use. Same price will be applied as one night stay per day.
  Ex. If 2 people stay over night, other 2 guest use day time only, it is considered as 4 guests.
• How many people can this property accommodate?
  Each villa can accomodate 6 people at max. If the number of guests will be more than its capacity, please let us know in advance.
• If we cancel booking, is there cancellation fee?
  Cancellation fee will apply based on these conditions. 14 days before check in date, and 100% for the booking fee.
• Can we check-in or check-out at irregular timing? (Before or after fixed time)
  Usually, we do not accept check-in or check-out except fixed timing. * If the reason can be unpreventable, or in urgent case, please let us know as soon as possible.
• How far is Lake Kawaguchi?
  From Setsu, it is about one minute walk to Lake Kawaguchi.
• Are there convenience stores nearby?
  There are convenience stores within 10 mins by walking. The nearest super market is 10 minutes away by car.
• Can we use firecrackers?
  For safety and environmental reason, any firecrackers is prohibited in Fuji Kawguchiko town. We ask for your kind understanding and cooperation.

Base Information